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We can only receive the money if the purchase was authorized and only after 7+ business days. Refunds are typically processed within 1-2 business days however, in rare cases it can take up to 5 business days for your account to receive the funds."Īs for the charge, this amount of money is only put on reserved status and is not received by merchants yet (in this case, us, PlayerAuctions). "Thank you for your email regarding refund time. On your ticket, you asked where's your refund, to which our agent already replied: The order was canceled by you, not us - just to clarify. Especially in your case, our system logged 2 different real names on the account so we had to verify you. The verification process is our standard anti-fraud security measure. My apologies for any inconvenience caused. To protect their disbursements, to protect the site from fraud transactions, and again, to protect the payment account owner, we verify payments first - after that, the payment account is good to go without needing to verify again. Buyers on our site buy from sellers users who are just like you. We function differently: we do not directly sell. This aims to protect the payment account owner from fraud or unauthorized use. The reason we ask for these documents is to secure the payment process and avoid fraud.
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These will be automatically refunded back to you in full after a few days. Kindly note that no merchant can't charge you without your authorization be it via a button or page submission. If you were charged twice, it means the Pay Now button was clicked twice or the page was refreshed. If they don't want to proceed, the order may be canceled anytime for a full refund.
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I'm very sorry if you didn't like this buyers are always given the choice to send these or not.